Frequently Asked Questions
Everything you need to know about your Ebonyline beauty experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Processing times may vary between 24-48 hours depending on product availability.
What is your return policy for hair products?
For hygiene reasons, we only accept returns on unopened and unused items in their original packaging within 14 days of delivery. Worn or manipulated hair pieces cannot be returned.
Are the lace front wigs made of human hair or synthetic fibers?
We offer a wide variety of both 100% human hair and high-quality heat-resistant synthetic fibers. Please check the 'Specifications' section on the individual product page for details.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placement if you need to make any changes.
Do you ship internationally?
Yes, Ebonyline ships to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.